Terms and Conditions

By using the services offered by Zara Mitchell and Dominique Armitage Riley at Yorkshire Animal Therapy you accept and agree to be bound by the terms and conditions of this agreement. In addition, when using these services you shall be subject to any guidelines or rules that may be applicable. Any participation in the services offered constitute acceptance of this agreement. If you do not agree to abide by the terms and conditions of Yorkshire Animal Therapy then please do not use this service. 

Veterinary Consent

It is a legal requirement (as per the Veterinary Surgeons Exemptions Order 2015 Section 19.19 (https://www.rcvs.org.uk/setting-standards/advice-and-guidance/code-of-professional-conduct-for-veterinary-surgeons/supporting-guidance/treatment-of-animals-by-unqualified-persons/) that ALL therapists seek & obtain veterinary consent before any treatment can take place.


At Yorkshire Animal Therapy we request veterinary consent before an initial assessment, on an annual basis or when a condition changes or a new injury/ailment occurs. We try to work closely with veterinary practices to ensure our patients get the best possible outcome, we’re working within the law and we refer back to the treating veterinarian where necessary.

You can download a veterinary consent form from our home page - we require you to fill this in and get your vet to sign it prior to treatment. All completed forms can be returned to us via email or in person. If you wish to give us back the form in person please take a picture of the completed & signed form and text/email it to us so we can check it prior to treatment. 

Completed forms can be returned to:
Dominique Armitage Riley - physio@yorkshireanimaltherapy.co.uk
Zara Mitchell - yorkshireanimaltherapy@gmail.com

Treatment Fees

Payment for a treatment can be made by BACS prior to your consultation or in cash on the day. Dominique also has a card machine. Payment should be made in full as we do not offer credit or finance agreements. Unfortunately we are no longer able to  accept cheques as a method of payment. If you are wishing to claim your treatment back through your insurance you must pay us in full and we will issue you an invoice/receipt for you to submit to your insurance company.

Insurance Claims

If you are wishing to claim for your animal's treatment under your insurance policy then you MUST have a referral for the treatment from your veterinary surgeon. This will require your vet to write a referral letter to us at Yorkshire Animal Therapy outlining the reasons for the specified physical therapy in addition to completing the veterinary consent form.

Whilst physical therapies are covered by most insurance companies it is the owners responsibility to check that their insurance company will cover the cost of their animals treatment. Your vet is responsible for signing your insurance claim forms - all you are required to do is to submit any treatment receipts to the insurance claim handler at your vet practice.

Missed Appointments/Cancellations

If you wish to cancel an appointment you MUST notify Yorkshire Animal Therapy 4 days prior to your originally scheduled treatment slot. Failure to do so will incur a £25.00 fee. This payment should be made in full on the day of the scheduled appointment or you will be charged interest at £1.00 per day. If you miss your scheduled treatment slot you will also be charged as outlined above.

Yorkshire Animal Therapy reserves the right to cancel any appointments at any time due to extenuating circumstances. This will purely be for health and safety reasons as we do not want to risk the safety of any owner or animal. For this reason please make sure we have a valid mobile phone number so we can contact you as soon as possible. We will endeavour to notify you of any appointment cancellations as far in advance as we are able to in order to minimise any inconvenience to you. 

Health Concerns & Patient Illness

Patients with infectious or contagious conditions such as ear, nose, eye or skin infections, gastric upset, kennel cough, strangles etc. will NOT be treated. Owners are advised to cancel all appointments until the patient has been clear of symptoms for at least 1 week. Owners should notify Yorkshire Animal Therapy of appointment cancellation as soon as  they are able to. Appointments cancelled with 48hrs+ notice will NOT incur a charge. Appointments cancelled within 48hrs of your scheduled treatment slot will be charged £25.00 at Yorkhire Animal Therapy's discretion.

Veterinary consent to treat may be required prior to the animals return to ohysical therapy to ensure the patient has fully recovered from the illness/disease.

Refusal of Treatment

Yorkshire Animal Therapy reserves the right to refuse to treat any patient at any time. This is usually only the case where there is a health concern and we feel that further veterinary investigation may be required.

Should we be unable to treat your dog or horse an assessment fee (Horse - £40.00 and Dog £30.00) plus any mileage fees will still be charged. If you require a veterinary report an additional charge of £10.00 will be applicable.

Yorkshire Animal Therapy also reserves the right to refuse treatment to any animal which is deemed unsafe/unsuitable for physical therapy.

Additional Information

Owners are required to notify Yorkshire Animal Therapy if during the course of treatment the patient's condition worsens or if the veterinary surgeon advises that the treatment is stopped or suspended.

Any information/videos or photographs collated during the assessment and treatment process are the property of Yorkshire Animal Therapy and therefore can be utilised for both private and public use e.g. advertising & marketing purposes.

By attending any physical therapy appointments with Yorkshire Animal Therapy you are agreeing to the terms and conditions outlined above.

 

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